Audio Response Unit Unavailable 10/23/17

Attention members:

The Audio Response Unit will be unavailable during business hours on Monday October 23rd. Please use other means to check your account balance, such as NetBranch. (Not enrolled? Enroll now here.) If you telephone in, please note any account balances or transfer questions will incur a $2.00 fee as per our Fee Schedule.

Thank you.


Extended Hours Available at Stahl for the End of the Month

We’re just one week out from our big move from Vulcan Street! For your convenience during this transition, our Stahl Road branch will be open extended hours from October 21st – October 31st. Please see below:

As with all things, this may be subject to change so please check the website daily or give us a call before you visit to confirm our times. Thank you.

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New Mailing Address for Payments

Dear Member,

With the upcoming move to 3199 Delaware Avenue, Riverside FCU has a new Post Office box for which to address mail. Effective immediately, please submit all payments, electronic (through Bill Payer) and otherwise, to

Riverside FCU
PO Box 4130
Kenmore NY 14217

If you are mailing anything to Riverside FCU (i.e. legal documents), please use this PO Box address.  If you need any assistance on how to update this address, or if you have any further questions, please reach out to us at 716-875-1747 or email rfcu@nullriversidecreditunion.com.


Vulcan Street Branch Relocation

Dear Member,

Exciting things are happening at Riverside FCU, and we want to share some important news with you. For the past 75 years, loyalty from Members like you has allowed RFCU to grow and become the credit union that we are today. After much consideration, and with the support of the staff and the Board of Directors, we have decided to relocate our Vulcan Street branch.  Our last day of operation will tentatively be October 20, 2017. With growth comes change and our hope is that you will embrace these changes with us and understand that we are making these changes to better service our membership.

Our temporary location will be at 3199 Delaware Avenue in Kenmore which will tentatively open on November 1, 2017.  This location will be serving as our temporary home while we are working out the details for our new location.

As stated, October 20, 2017 will tentatively be our last operating day at 245 Vulcan Street. During the transition week of October 23-28, 2017, we would like to direct you to our second location at 315 Stahl Road in Getzville at which time branch hours will be extended. Also, we have added this tab on our website where we will be providing updates as they become available to us.

For your convenience, several shared branching service centers are available for deposits, withdrawals, and loan payments.  We currently offer remote deposit capture, debit and credit cards, and online access to all of your accounts via NetBranch. Our staff is always happy to assist you with any additional questions you may have regarding any of our savings and loan products.

Our success as your financial provider will always be defined by how well we serve you, our Member. Thank you for your understanding and support as we navigate this exciting change and as always please feel free to contact us directly with any questions, comments or concerns.

 

Sincerely,

Tracey Landahl & Stefanie Rew-Hazel

CEO’s, Riverside Federal Credit Union


The Equifax Data Breach: What to Do

If you have a credit report, there’s a good chance that you’re one of the 143 million American consumers whose sensitive personal information was exposed in a data breach at Equifax, one of the nation’s three major credit reporting agencies.

Here are the facts, according to Equifax. The breach lasted from mid-May through July. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people. And they grabbed personal information of people in the UK and Canada too.

There are steps to take to help protect your information from being misused. Visit Equifax’s website, www.equifaxsecurity2017.com. (This link takes you away from our site. Equifaxsecurity2017.com is not controlled by the Riverside FCU or FTC.)

  • Find out if your information was exposed. Click on the “Potential Impact” tab and enter your last name and the last six digits of your Social Security number. Your Social Security number is sensitive information, so make sure you’re on a secure computer and an encrypted network connection any time you enter it. The site will tell you if you’ve been affected by this breach.
  • Whether or not your information was exposed, U.S. consumers can get a year of free credit monitoring and other services. The site will give you a date when you can come back to enroll. Write down the date and come back to the site and click “Enroll” on that date. You have until November 21, 2017 to enroll.
  • You also can access frequently asked questions at the site.

Here are some other steps to take to help protect yourself after a data breach:

  • Check your credit reports from Equifax, Experian, and TransUnion — for free — by visiting annualcreditreport.com. Accounts or activity that you don’t recognize could indicate identity theft. Visit IdentityTheft.gov to find out what to do.
  • Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. Keep in mind that a credit freeze won’t prevent a thief from making charges to your existing accounts.
  • Monitor your existing credit card and bank accounts closely for charges you don’t recognize.
  • If you decide against a credit freeze, consider placing a fraud alert on your files. A fraud alert warns creditors that you may be an identity theft victim and that they should verify that anyone seeking credit in your name really is you.
  • File your taxes early — as soon as you have the tax information you need, before a scammer can. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Respond right away to letters from the IRS.

Visit Identitytheft.gov/databreach to learn more about protecting yourself after a data breach.

Information provided by Seena Gressin
Attorney, Division of Consumer & Business Education, Federal Trade Commission
https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do

Vulcan Street Relocation

Dear Member,

Exciting things are happening at Riverside FCU, and we want to share some important news with you. For the past 75 years, loyalty from Members like you has allowed RFCU to grow and become the credit union that we are today. After much consideration, and with the support of the staff and the Board of Directors, we have decided to relocate our Vulcan Street branch.  Our last day of operation will tentatively be October 20, 2017. With growth comes change and our hope is that you will embrace these changes with us and understand that we are making these changes to better service our membership.

Our temporary location will be at 3199 Delaware Avenue in Kenmore which will tentatively open on November 1, 2017.  This location will be serving as our temporary home while we are working out the details for our new location.

As stated, October 20, 2017 will tentatively be our last operating day at 245 Vulcan Street. During the transition week of October 23-28, 2017, we would like to direct you to our second location at 315 Stahl Road in Getzville at which time branch hours will be extended. Also, we have added this tab on our website where we will be providing updates as they become available to us.

For your convenience, several shared branching service centers are available for deposits, withdrawals, and loan payments.  We currently offer remote deposit capture, debit and credit cards, and online access to all of your accounts via NetBranch. Our staff is always happy to assist you with any additional questions you may have regarding any of our savings and loan products.

Our success as your financial provider will always be defined by how well we serve you, our Member. Thank you for your understanding and support as we navigate this exciting change and as always please feel free to contact us directly with any questions, comments or concerns.

 

Sincerely,

Tracey Landahl & Stefanie Rew-Hazel

CEO’s, Riverside Federal Credit Union


Changes to NetBranch Login Page

We are making some slight upgrades to our Home Banking System on August 24, 2017.

Below is a list of changes that you will notice after the upgrade is implemented:

  • Users will no longer have to enter their Login ID and Password on separate windows
  • Removal of Site Image and Secret Phrase (No longer Required)
  • Removal of “Login as a different user” link (No longer Required)

Please reach out to our Member Service Department if you should have any questions or concerns regarding the changes/updates to our NetBranch Online Access. A Member Service Rep can be reached at 716-875-1747 or email at rfcu@nullriversidecreditunion.com.


Allpoint Network Removed from 7-Eleven Stores Effective July 1, 2017

We want to remind our members that Allpoint Network will be removed from the vast majority of 7-Eleven stores in the United States, effective July 1, 2017.  You will begin to see a surcharge screen on these ATMs as of this date and will be charged a surcharge if you choose to accept the fee.

Instead, you can locate other Allpoint participating locations by going to the ATM locator or by downloading the Allpoint Network app.

The following retailers also participate within the network:

For any questions you may have, please contact a Member Service Representative at 716-875-1747.

 

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OS Update Required for Mobiliti Users

MobilitiTM Users System Update: Please upgrade from older Operating Systems (OS) versions ASAP!
Users who do not have a compatible OS version will get a connection error when attempting to access the Mobiliti platform. If issues are encountered, Mobiliti users should be advised to upgrade their OS version to compatible versions as noted below:
  • Users with devices on Android KitKat (Level 20) and above will be able to connect to MobilitiTM.
  • Users with devices on iOS 8 and above will be able to connect to Mobiliti.
If you have any questions or any further MobilitiTM issues, please contact us at 716-875-1747.

BBB warns of computer scam in WNY

Members, please beware of giving out your pertinent information such as social security number or checking account number to those who call you on the phone or message you on your computer. Avoid clicking pop up boxes on sites you are not familiar with.

Read the full story here.